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Return & Refund Policy


We aim to provide a smooth and transparent shopping experience with clear return and exchange guidelines.


Canada

  • Return Window: 30 days from the delivery date

  • Initiation Period: Return requests must be submitted within 24 hours of receiving the product

  • Processing Period: Returned items must be shipped back within 30 days

  • Return Instructions: Provided via email after approval

  • Service Fee: A 15% service fee applies; the remaining amount is refunded after inspection

United States (USA)

  • Return Window: 30 days from the delivery date

  • Initiation Period: Return requests must be submitted within 24 hours of receiving the product

  • Processing Period: Returned items must be shipped back within 30 days

  • Return Instructions: Provided via email after approval

  • Service Fee: A 15% service fee applies; the remaining amount is refunded after inspection

United Kingdom (UK)

  • Return Window: 30 days from the delivery date.
  • Initiation Period: Requests must be initiated within 24 hours of receiving the product.

  • Processing Period: Return shipment must be completed within 30 days.

  • Return Instructions: Our team will provide clear steps on how and where to send the item.

  • Service Fee: A 15% service fee applies; the remaining amount will be refunded after the returned product is received and inspected.

Refund Process

  • After inspection, an approval or rejection email will be sent

  • Approved refunds are processed within 7–10 business days to the original payment method

Important Notes

  • Shipping fees are refundable only if the return is due to our error

  • Refunds are processed only after the item is returned and inspected

  • If a customer refuses to return the item, a refund cannot be processed

Order Cancellation

  • Orders cancelled within 24 hours of placement qualify for a full refund

  • Orders cancelled after 24 hours may incur a 20% service fee if processing has already begun

Defective Products

Size Issues & Exchanges

Non-Returnable Items

  • Custom or made-to-order jackets are non-returnable

  • Items returned without valid reasons may require the customer to cover return shipping costs

Contact & Support

For returns, refunds, or exchanges:
info@royalleatherjackets.com
Response time is typically within 12 business hours